Eligibility
Items must be lodged for return within 7 days of delivery date. Item(s) must be unworn, unwashed, and with all original tags and packaging intact.
Non-Returnable Items
Gift cards and items marked as 'Sale' are not eligible for return or exchange.
How do I initiate a return or exchange?
Contact our Customer Care team at studio@naturalgalleries.com to request a return authorisation. Securely package the item(s) and ship the package via a trackable method to address provided by the Customer Service Team. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Original shipping charges are non-refundable, except in cases of manufacturing defect or error.
Processing Time
Once we receive and inspect your return, we will process your refund within 10 business days.
Method of Refund
Refunds will be issued to the original payment method.
Shipping Costs
Original shipping charges are non-refundable, except in cases of defective products or errors.
Exchanges
To exchange an item, please follow the return process above and place a new order for the desired item.
Shipping for Exchanges
Standard shipping rates apply to the new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Care team immediately with your order number and
photos of the issue. We will arrange for a replacement or refund as
appropriate.
