Contact Us

How do I place an order?

Browse our collections and select your desired items.

Add items to your cart and proceed to checkout.

Enter your shipping and payment information to complete the purchase.

Can I modify or cancel my order after it's been placed?

Orders are processed promptly to ensure quick delivery.

If you need to make changes or cancel, contact us immediately.

We will do our best to accommodate your request, but modifications may not be possible once the order is processed.

How can I track my order?

After dispatch, you'll receive an email with tracking information.

Use the provided tracking number on the carrier's website to monitor your shipment.

What shipping options are available?

Within Australia:

Standard Shipping: Free for orders over AUD $100; AUD $10 for orders under $100.

Express Shipping: AUD $15 flat rate.

International Shipping:

Rates are calculated at checkout based on destination and order weight.

What are the estimated delivery times?

Within Australia:

Standard Shipping: 2-4 business days.

Express Shipping: 1-2 business days.

International Orders:

Standard Shipping: 7-14 business days.

Express options may be faster, depending on the destination.

Are there any additional fees for international orders?

International orders may be subject to duties, taxes, or import fees upon arrival in the destination country.

These charges are the customer's responsibility and are not included in the purchase price or shipping cost.

What is your return policy?

Items can be returned within 21 days of purchase.

Products must be unworn, unwashed, and in original condition with all tags attached.

Gift cards and items marked as 'Sale' are not eligible for return or exchange.

How do I initiate a return or exchange?

Contact our Customer Care team at studio@naturalgalleries.com to request a return authorization.

Securely package the item(s) and include the original receipt or order confirmation.

Ship the package via a trackable method to:

75 Crescent Rd, Newport NSW 2106

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 10 business days.

Refunds will be issued to the original payment method.

Original shipping charges are non-refundable, except in cases of defective products or errors.

Where are your products made?

Our products are crafted using sustainable materials and ethical manufacturing practices.

We partner with factories that share our commitment to quality and environmental responsibility.

How do I care for my Natural Galleries apparel?

Follow the care instructions provided on the garment's label.

Generally, we recommend washing in cold water with like colours and hanging to dry to maintain the integrity of the fabric.

How can I find the right size?

Refer to our size guide available on each product page.

If you have specific sizing questions, please contact our Customer Care team for assistance.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, and Afterpay.

Why has my payment failed?

Ensure that your card details are entered correctly and that you have sufficient funds.

If the issue persists, contact your card issuer to check for any security holds.

For further assistance, please reach out to our Customer Care team.